Browns Removals

⭐⭐⭐⭐⭐

As a 19-year-old moving into my first home with my boyfriend, I was so nervous about the whole process, but Browns Removals made everything incredibly easy! ??

The team were so nice and friendly and used their expertise to make sure everything went perfectly, which really put my mind at ease. ??

Moving into your first home is such a special but stressful milestone? but huge thanks to the boys in Browns Removals as we were able to enjoy the excitement without the stress. The company exceeded our expectations,extremely grateful and happy?

Move size: 3 Bedroom Home Service cost: £750

We recently used Browns Removals for our move and honestly couldn’t recommend them highly enough.

From start to finish, the whole team was professional, friendly and incredibly efficient. Moving house can be stressful, but they made the entire process smooth and straightforward. Everything was handled with great care, packed securely, and transported safely without a single issue.

The lads were punctual, hardworking and went above and beyond to make sure everything was placed exactly where we wanted it in our new home. Nothing was too much trouble, and they kept the atmosphere calm and positive the whole day.

If you’re planning a move, we would 100% recommend Browns Removals – reliable, careful and great value for money. Thanks again for making our move such a great experience!

Move size: 4 Bedroom Home Service cost: £2000

Browns were storing my furniture as I had been decanted from my housing executive home to get renovations done. The day they brought my furniture back they said a wee bit of bad news we put your stuff in the van last night and the rain has leaked in and wet your mattress a bit. My material bed and mattress were soaked through and stained with rusted water. My fridge freezer was covered in mould and the removal man told me to just give it a wipe and when I said how am I meant to clean that? He said with cleaning products. They did send someone out to try and clean my bed and mattress but the stains wouldn’t come out and the professional cleaner said that the furniture would need to of been left a long time to be that wet and that badly stained. As for my fridge freezer they said I must of sent it to them like that. Or not cleaned it. I would think the problem would lie with it being stored with the door closed. Rule 1 of storing a fridge that isn’t switched on is leaving the door open and I was assured this would happen the day they came to get my furniture. They never answered any of my emails and have told the contractor they don’t replace old for new. Surely it’s their duty of care as a storage company to store the items in their care properly and return it the way it was given to them. If I could give them no stars I would. Terrible company and customer service.

Move size: 3 Bedroom Home Service cost: £500

I recently used Browns Removals for a local move in Belfast and couldn’t be happier with the service. Martin and Ricardo were absolutely fantastic from start to finish — professional, friendly, hardworking, and very careful with all of my belongings. They made what could have been a stressful day feel easy and well organised. Everything was moved quickly and safely with great attention to detail. I would highly recommend Browns Removals to anyone looking for a reliable moving company in Belfast. Thanks again to Martin and Ricardo for doing such a great job!

Move size: 3 Bedroom Home Service cost: £850

We recently used Browns Removals to move our family from Belfast to Antrim, and I honestly couldn’t recommend them enough. Moving with kids is stressful at the best of times, but the team made the whole experience so much easier from start to finish.

They were professional, friendly, and extremely organised on moving day. Everything was handled with care, and they worked quickly while still making sure our belongings arrived safely. The staff were also really patient and understanding with the extra chaos that comes with moving children, which we really appreciated.

The move from Belfast to Antrim went far smoother than we expected thanks to Browns Removals. They took a huge amount of pressure off us and helped make what could have been a very stressful day feel manageable and positive. Excellent service, reliable team, and great value for money — I would definitely use them again and highly recommend them to anyone planning a house move.

Move size: 4 Bedroom Home Service cost: £1050

Brown’s Removals in Belfast delivered an outstanding service for my Southampton to Belfast move. From the first enquiry to final delivery, this Belfast removals company was professional, reliable, and efficient. The team handled our long-distance house move with care, packing and transporting everything safely across the water. If you’re searching for trusted removals Belfast, Brown’s Removals Belfast are experts in UK to Northern Ireland moves. Their movers were punctual, friendly, and extremely organised, making a stressful relocation completely hassle-free. For anyone needing a dependable moving company for Southampton to Belfast removals, I highly recommend Brown’s Removals for quality, value, and peace of mind.

Move size: 3 Bedroom Home Service cost: £1100

⭐⭐⭐⭐⭐

Browns Removals did a fantastic job with our move! ?? They arrived bright and early, were incredibly friendly, and made the whole experience so much easier than we expected. The boys worked at a pace that suited both my wife and me, never making us feel rushed, and they were great craic throughout the day too! ?

Moving house is meant to be one of life's most stressful events, but these guys made it completely stress-free. Everything was handled with care and professionalism from start to finish. ?

Top-class service and a brilliant team! ⭐

Move size: 2 Bedroom Home Service cost: £650

This company’s interpretation of customer service is as far removed from we have come expect as standard, a new term is required purely for them.  The removal men were late as they had to collect a rental van from Mallusk, posing the question, ‘where were the big yellow trucks pictured on the website?’  When the men finally arrived, they didn’t have the house number on their docket, meaning they sat outside on the street, until a call was placed by us to determine their whereabouts.  It was clear this was bad management on the part of the company, and not the movers themselves.  After a call was placed to the office the bill was produced and paid, and we were just thankful to get it over with.  Not so.  The ‘moving manager’ called, not as you would expect to enquire was the job done to satisfaction, but to demand immediate payment of a shortfall of the bill..  Unsure of why a bill produced by the company‘s removal men would be incorrect, we drove across town to speak to the ‘moving manager’ in person.  We were confronted with aggression, accusations and insults, which resulted in having to leave the premises in a state of disbelief and without resolution.  The next day after a further trip across town to meet with the owner, to clear up price misunderstanding and as hoped, to receive an apology, we were once again met with hostility, and an antagonistic attitude, bordering on threatening.  A request to see the contract was met with us being told ‘I’m not wasting any more time on you’, accompanied by him aggressively banging the keys of his computer.  The shortfall was handed over with no explanation as to the mixup, and after a rude and very personal remark was made regarding an extremely ill family member, we once again left the premises in a state of complete shock, and again without the requested paperwork.  Dealings with this company go far and beyond poor service or management, were it appears abuse of the paying customer looks to be the norm.

Service cost: £200

I booked Brown's to move me from Belfast to England. Between booking and my moving date I heard nothing from them. When I called I was told it should be Ok. I called the Friday before the Monday I moved and was told the same thing. I had a ferry booked and no idea whether they would turn up or not. My stuff was supposed to be on the overnight ferry to arrive Tuesday. I called at 9am to find out what time it would be delivered to be told it wasn't put on the ferry it'll be there Wednesday. Turns out they got another job in and decided to load it all together and delay my delivery without telling me. When they did turn up and said they'd finished unloading, I asked where three of my pictures were and they 'found' them at the front of the van. Once they had left I noticed I had a box missing and two days later I noticed there was another box missing. What followed was 9 months of me phoning them twice a week to find out what they were doing about locating them. I never got them back. They couldn't have cared less. I have no evidence my things were stolen but I was assurred they were not still at the depot and they had not mistakenly been delivered to someone else. Do not use this company. They might be the cheapest quote you get but there's a reason for that.

Service cost: £1200

We had to place out furniture in storage after it was removed from the house we just sold as the new house was not ready to complete.
We paid for 4 crates even though we only had 3 sealed crates and the remainder was just loosely placed in a second van so not in a crate.
When we received our furniture and boxes back to the house it was returned as 3 crates and the other stuff loose in the van.
After the guys left we realised that some of the items not in the crate had been returned with damp and mould. So a large picture and 2 mirrors all damaged with damp.
I raised this 2 days after we received our goods back and then waited for a response which never came. I had to make a further call and again wait for a response which never came. In speaking to a member of staff he suggested what I thought would be reasonable to cover the damage caused which he then went to the owner with. Yet again I did not get a response and eventually they just said here have a claim form and fill that in!!
To be honest I would never use Browns again as a number of pieces of furniture came back with damage and also there was a lump of wood taken out of the bannister which I did not raise as this was discovered after the removers had left the property.
My main concern is the state the property that was not in a crate came back as the facilities must have an issue with damp and this is something that the employee I spoke to also mentioned as it had happened to another customer.

Service cost: £1500

Moving trans-continent we had booked a removal company and not a container at substantially higher costs to have our furniture delivered within a specific time frame co-ordinated with flights and ferry arrival. All was arranged via email and phone with Browns that they would pick up the furniture in Ireland on Monday, 15th of August and deliver either Thursday 18th evening or Friday morning in Germany.
On Friday 12th we had to pay the full fee for the move, and right after having done so, a few hours later all of a sudden, there was a problem, they wouldn't be able to deliver at the agreed time only the week after. Robbie from Brown's just said if we didn't like it we could still quit, yes sure, 3 days before the scheduled move with flights/ferry booked, work and school starting.

As it turned out, "the problem" was simply the fact that they had no load for the return journey and therefore decided to pass our stuff on to another company in London who would deliver it to Germany. There was nothing we could do, Robbie refused to give us a contact number for the boss, it was weekend anyway and we were afraid, if we made a fuss we might lose the money with no truck showing up at all. Just to be on the safe side we did contact a solicitor in case things were to get worse but the truck arrived as scheduled and the workers themselves were nice and efficient.

In London our furniture and belongings were dumped in heaps on pallets in a state that the other company's, White, removal technicians were almost refusing to load it for fear of liability as one cabinet was completely broken apart and plastic bags ripped.

When these guys arrived on Wednesday 24th, full 5 days after the dates agreed upon with Brown's, the first thing they did was showing us photos of the state they found our stuff in before they loaded it to make sure we wouldn't hold them responsible.

With 10 days delivery time we could have easily booked a container, packed it ourselves and our belongings wouldn't have been unloaded, dumped and loaded again without supervision (we are still not sure we got everything back).

Never again. Do not move with this company.

Service cost: £3500